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FAQ

ORDERS & DELIVERY

How long does it take for my order to be delivered?

In case of prepaid orders we strive to ship the products as soon as possible. We strive to deliver the product within 7 days of purchase. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches to you within 10-12 days of purchase.

How do I check the status of my order?

Once your order is shipped you are provided with a tracking id. You can trace the status by entering the tracking id on the courier partner weblink or can mail us directly.

Can I cancel my order?

You can cancel all items before they have been processed in our warehouses. The refund amount will be credited back into your Bank Account within 15 days once the parcel reaches the warehouse.

What if I am not available to receive my order?

Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery.

PAYMENTS

SHIPPING

What courier service do you use for shipping?

FedEx & Delhivery

How long does it take for an order to get delivered?

In case of prepaid orders we strive to ship the products as soon as possible. We strive to deliver the product within 7 days of purchase. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches to you within 10-12 days of purchase.

What if I am not available to receive my order?

Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery.

RETURNS & EXCHANGES

What is the return policy at TAURUS ?

If you are not completely satisfied with your purchase from Taurus, you can return the product to us within 15 days of the order delivered. Returns are applicable only in the case when the size doesn’t fits in or we have by mistake deliver a wrong size.

Please note that we only offer returns, NO REFUNDS in the form of cash will be issued by TAURUS. Refunds, if any will be issued in the form of store credits only.To return an order, write to our customer care at care@taurusshop.com.The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice. Worn or damaged products will not be accepted.At the time of returning order, you can ship the products back to our warehouse. In this case, please pack the products carefully and put one copy of invoice inside the box along with the products. Make sure you write our complete warehouse address on the packet along with the phone number.

ADDRESS
Taurus Clothing Co. Pvt. Ltd.,
Plot No. 91, Phase- IV, Sector- 56,
Kundli Industrial estate, Distt. Sonepat,
Haryana – 131028

 

EMAIL:care@taurusshop.com

Be sure to retain one copy of our invoice and proof of dispatch (issued by your courier service provider).

What is the exchange policy at TAURUS?

We would love to exchange your product for a new colour and/or size. You can book an exchange order by writing to us at care@taurusshop.com. Please note that exchange requests will be subject to the availability of requested product and shipping charges will NOT be borne by us.

What if wrong product gets dispatched and I want a refund. Also, how much time will it take?

In that case a refund will be issued within 15 days once the order reaches back to us.

CUSTOMER SUPPORT

What is the best way to get in touch with you?

You can email us anytime at care@taurusshop.com

Do you offer phone support?

Yes we offer phone support. Our number is 0130-2116417