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Returns & Exchange

What is the return policy at TAURUS?

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE FROM TAURUS, YOU CAN RETURN THE PRODUCT TO US WITHIN 15 DAYS FROM THE ORDER DELIVERY DATE.

 

PLEASE NOTE THAT WE ONLY OFFER RETURNS, NO REFUNDS IN THE FORM OF CASH WILL BE ISSUED BY TAURUS.

REFUNDS, IF ANY WILL BE ISSUED IN THE FORM OF STORE CREDITS ONLY.

TO RETURN AN ORDER, WRITE TO OUR CUSTOMER CARE AT CARE@TAURUSSHOP.COM.

THE PARCEL SHOULD BE IN ITS ORIGINAL PACKAGING OR BOX AS RECEIVED ALONG WITH ALL THE TRIMS & ACCESSORIES (BACK SUPPORT, CLIPS, TAGS, LACES, ETC.) WITH THE ORIGINAL INVOICE.

WORN OR DAMAGED PRODUCTS WILL NOT BE ACCEPTED.

AT THE TIME OF RETURNING THE ORDER, YOU CAN SHIP THE PRODUCTS BACK TO OUR WAREHOUSE. PLEASE PACK THE PRODUCTS CAREFULLY AND PUT ONE COPY OF INVOICE INSIDE THE BOX ALONG WITH THE PRODUCTS. MAKE SURE YOU WRITE OUR COMPLETE WAREHOUSE ADDRESS ON THE PACKET ALONG WITH THE PHONE NUMBER.

ADDRESS
TAURUS CLOTHING CO. PVT. LTD.,
PLOT NO. 91, PHASE- IV, SECTOR- 56,
KUNDLI INDUSTRIAL ESTATE, DISTT. SONEPAT,
HARYANA – 131028

CONTACT NO.: +91 9671313996
EMAIL: CARE@TAURUSSHOP.COM
BE SURE TO RETAIN ONE COPY OF OUR INVOICE AND PROOF OF DISPATCH (ISSUED BY YOUR COURIER SERVICE PROVIDER).
PL. MAIL THE DETAILS OF THE COURIER TO CARE@TAURUSSHOP.COM TO ENABLE US TO TRACK IT ON TIME.

What is the exchange policy at TAURUS?

We would love to exchange your product for a new colour and/or size.

You can book an exchange order by writing to us at care@taurusshop.com. Please note that exchange requests will be subject to the availability of requested product and shipping charges will NOT be borne by us.

Can I cancel my order?

YOU CAN CANCEL ANY ITEM BEFORE THEY HAVE BEEN PROCESSED IN OUR WAREHOUSES. THE REFUND AMOUNT WILL BE CREDITED BACK INTO YOUR BANK ACCOUNT WITHIN 15 DAYS.
IF THE ORDER HAS BEEN PROCESSED THEN THE REFUND WOULD BE ISSUED IN THE FORM OF A SHOP COUPON ONCE THE PARCEL REACHES BACK TO OUR WAREHOUSE

What if wrong product gets dispatched and I want a refund. Also, how much time will it take?

In that case a refund will be issued within 15 days once the order reaches back to us.