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Returns & Cancellations

 

In case you are not satisfied with your purchase from Taurus, you can return the product to us within 10 days from the order delivery date.

To return an order, Pl. go to the Click to Return tab under customer services in the footer or write to us at: care@taurusshop.com.

The package should be in its original packaging or box, as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice.

Worn or damaged products will not be accepted.

Please pack the products carefully and put one copy of invoice inside the packet/ box along with the products. Make sure you write our complete warehouse address on the packet along with the phone number.

You can get the product shipped back to our warehouse at the nominal rate of INR 100.

 

Address
Taurus Clothing Co. Pvt. Ltd.
Plot No.: A-13, Sector-57,
Noida, Uttar Pradesh- 201301

Contact no.: +91 9671313996
email: care@taurusshop.com

Be sure to retain one copy of our invoice and proof of dispatch (issued by your courier service provider).
Pl. mail the details of the courier to care@taurusshop.com to enable us to track it on time.

 

Our Refund Policy

On return of any product, you will get store credit for the amount of refund towards the returned products. (Store credits would be valid for a period of 1 year)

Products purchased in sale are not eligible for return/ exchange.

However, In exceptional cases of wrong products received, we will make a refund, if you may require, to the bank account only in the registered name of the customer.

COD orders are not refundable- Only store credits would be issued in these cases.

 

Our Exchange Policy

We would love to exchange your product for a new colour and/or size.

You can exchange a product within 10 days of receiving the order.

You can book an exchange order by writing to us at care@taurusshop.com. Please note that exchange requests will be subject to the availability of requested product and shipping charges will not be borne by us.

 

How Can I Cancel My Order?

You can cancel any item before they have been shipped from our warehouses.

You can write to us at: care@taurusshop.com or call/ whatsapp on +919671373996

In case the item has been shipped; there will be a reverse shipping charge of INR 100 on cancellation.

The refund amount will be credited back into your bank account within 7 days.

 

What If I receive a wrong product and I want a refund?

In case you have been sent a wrong order, and you want to return, a total refund will be issued within 7-10 working days once the order reaches back to our warehouse. 

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