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Shipping Policy

 

1. Our shipping services

We avail the services of the most reliable and leading logistic companies to ensure safe and timely delivery of your order(s). You can track your order status online, post the order is shipped. We avail logistic services of Fedex, Delhivery or equivalent.

Once your order has been dispatched, you will receive an email/ SMS containing the shipment details for your order. These details along with the current status of your order, will also be available under Your Orders.

 

2. Shipping Fee

Free Shipping above an order value of INR 1499.

Shipping charge of INR 99 is applicable on an order value of less than INR 1499.

 

3. Order delivery time

Most orders arrive within 3-5 working days of order being confirmed. 

However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we will inform you and seek your permission for further duration.

 

4. What if I am not available to receive my order?

Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case, you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery. An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to Taurus warehouse. Our customer care executive will then get in touch with you to inform the non-delivery.

 

5. What if I have received the damaged parcel?

If you receive a damaged parcel, please DO NOT accept it and inform us at care@taurusshop.com or call at +91 9671313996.

We make sure that all the parcels are perfectly packed and wrapped with security tapes when they are dispatched from our order-processing unit. Taurus will not be responsible for lost items if you accept a damaged parcel. 

 

6. What if, I have received an incorrect order?

If you have received a product/order you did not order, please DO NOT accept the order or else if it was accepted by someone else, then please inform us about the order at care@taurusshop.com We would request you to please return the same to our warehouse.

No reverse shipping charge would be levied in case of incorrect order.

Used, damaged products or products with missing accessories (back support, clips, tags, buttons, laces, trims, labels, etc.) will not be accepted.

 

7. Who will bear the courier charges in case of returns?

The reverse shipping charges for cancellation and return of an order will be borne by the customer at a nominal rate of INR 100.

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